What information do we collect?

When you utilize our Platform, we acquire, gather, and securely store your personal information that we deem necessary. This data is utilized to offer you a secure, efficient, seamless, and tailored experience. It allows us to display content like recommended products that align with your interests and facilitates communication regarding your orders, new product updates, and exclusive promotions. By doing so, we can provide specific services and features that are likely to meet your requirements, customize our Platform for a smoother and safer experience, and enable third parties to carry out technical, logistical, and other functions on our behalf.

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These are the categories of data we collect:

1. We collect and store the data that you explicitly provide to us. This comprises personal details such as your username and password, your full name, address, phone number, email address, and other contact information. Additionally, it includes your birthdate, gender, and financial information like bank account details, credit/debit card information, or other payment instrument details. Any other information that you provide while using our Platform is also included. Please note that choosing not to share certain information might limit your access to the various features available on our Platform.

2. When you engage with our Platform, we effortlessly obtain, log, and evaluate information from your browser or device. This information encompasses but is not limited to, your IP address, geolocation data, device identification, details regarding "cookies," the specific browser and/or device you utilize to access our Platform, and particulars about your mobile device, including a unique identifier and your purchase history. In some instances, we pool this data with analogous information from other customers to generate beneficial features such as popular products, items you have viewed or searched for, and products that may align with your preferences. We may utilize browser information such as cookies, flash cookies, or similar data in specific sections of our Platform. Additionally, we employ software tools like JavaScript to assess and gather session details, which encompass page response times, download errors, duration of visits to particular pages, and page interaction data (such as scrolling, clicks, and mouse-overs), as well as methods employed for navigating away from a page. This data is employed for internal analysis purposes and to offer you location-based services, including advertising, search results, and personalized content, aiming to provide you with an optimal shopping experience on our Platform.

3. We have the potential to receive information about you from external sources, which may comprise social media platforms, commercially-available databases, and our business partners. In the event that you use a social media service to access our Platform or establish a connection between a service on our Platform and a social media service, the information gathered may encompass, but not be limited to, your user name, profile picture, email address, friends list, and any other data associated with that particular social media service. It is essential to note that the social media service possesses the right to share such information with us, along with any other information or content you have publicly disclosed in connection with that social media service. By either accessing the Platform or reaching out to us via social media services, you hereby grant us the authorization to collect, retain, analyze, and utilize such information in compliance with the regulations outlined in this Policy.

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How do we use cookies?

A cookie is a small file that is transferred to your computer's hard drive through your web browser after obtaining your permission. This file enables us to recognize your browser and cater to you as an individual by providing personalized features and advertisements that align with your preferences, dislikes, and behavior on our Platform.
You have the option to accept or decline cookies. Refer to the help menu on most browsers for instructions on preventing the browser from accepting new cookies and disabling or deleting existing cookies. However, kindly note that disabling or deleting our cookies may limit your usage of our Platform's extensive range of features.

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Do we share the information we receive?

Respecting customer privacy is not just a crucial aspect of our business, but it is one of the fundamental principles guiding our organization. We firmly adhere to the principle of never engaging in any form of commercial exploitation by selling customer information to third parties. The sole purpose of sharing customer information is limited to the specific situations outlined below, and we strictly refrain from any other means of sharing such information.

1. We engage external entities and personnel to carry out certain operations on our behalf. These operations encompass a wide range of activities such as order fulfillment, package delivery, customer data analysis, marketing support, search results and links provision, as well as payment processing. In order to efficiently execute these responsibilities, these service providers are granted access only to the customer information essential for their tasks and are legally obligated not to exploit it for any alternative purposes.

2. In order to verify identity or tackle cyber incidents, prosecute offenders, and maintain law and order, we may be obligated to share customer information with government authorities and agencies. Additionally, we may disclose account and personal details when necessary to enforce our Terms of Use and other agreements, safeguard the rights and safety of  kpopsensei.in, our users, or any third party. This may involve exchanging information with other entities, such as companies, organizations, government bodies, or regulatory authorities, to combat fraud and minimize credit risks.

3. As our business expands, we may engage in the sale or purchase of stores, subsidiaries, or business units. During such transactions, all information, including personal data collected and stored by our organization, may be shared and transferred to the acquiring party, successor, or assignee. This transfer of information could occur as part of a merger, acquisition, debt financing, sale of company assets, or any comparable transaction. Additionally, in the event of insolvency, bankruptcy, or receivership, all such information may be transferred to one or more third parties as a valuable business asset. This privacy policy is subject to such circumstances.

4. Upon obtaining your consent, you will be duly informed if any information regarding you is intended to be disclosed to unrelated parties. In this scenario, you will be given the opportunity to decide whether you wish to permit the sharing of said information.

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Q: Is my information secure?
A: Without a doubt. At our end, we prioritize the utmost security of your information. We adhere to the necessary security policies, rules, and technical measures, as mandated by the law, to safeguard your information from any unauthorized access, misuse, disclosure, alterations, and any form of destruction or accidental loss.
Nevertheless, please note that we cannot be held responsible for any breach of security originating from external sources or the actions of third parties who gain access to users' personal data. Additionally, certain unforeseen circumstances or events beyond our reasonable control, such as governmental acts, computer hacking, unauthorized data access, system crashes, security breaches, or encryption breaches, may also impact the security of your information.

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Regarding links to other websites, our Platform might have third-party advertising and links leading to external websites. Please note that once you use these links to exit our Platform, we relinquish control over the respective website. In this regard, any information you provide while visiting such websites falls outside the purview of our Policy. Consequently, we cannot assume responsibility for the safeguarding or privacy of said information.

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You have several options regarding your choices:

1. Regularly update, correct, modify, add, or review your personal information. Be aware that when you make updates, we typically retain a copy of the previous version for our records.

2. If you wish to stop receiving emails or messages from us, please contact our customer care team to have your email ID removed from our mailing list.

3. You can decide not to provide your personal information or give consent for its usage. Additionally, you have the right to withdraw your consent or request the deletion of your personal information. However, please note that this may limit your ability to fully utilize the features offered by our Platform.

4. If you want to delete your account from your iOS device, simply visit the 'My Account' section within the app. However, please keep in mind that this may result in the loss of certain functionalities provided by our Platform.

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Who should I contact with my grievances regarding this Privacy Policy?

If you have any questions or feedback regarding this Policy, you may contact us using the information below:

Name: Maharsh D

Contact Number: +91-8077845512

Email: kpopsensai@gmail.com

Timing: Monday to Saturday- 10 am to 6 pm